For FAQs specific to COVID-19, visit this page here.
Living in a Single Connected Room
Starting in Fall 2021, UBCO is excited to be moving to an All Access Meal Plan (same as an All-You-Care-To-Eat meal plan), which is just what it sounds like! Students will have unlimited access to the Residence Dining Hall in Nechako, with no restrictions on how often you enter, or what you eat. Students in Lower/Upper Cascades and Monashee Place, as well as commuter students, are able to purchase a voluntary plan for added convenience and savings.
To learn more about Nechako, meal plans, where you can dine on campus, how to pay, and more, visit our Food Services page here.
There are two options, which are the same for both Mandatory and Optional Meal Plans:
- You do nothing and any leftover funds are automatically converted to a Carryover Plan. The Carryover Plan has no expiration date, and the funds can be used the same as Flex; at any dining location on campus, and at our off-campus partners.
- Request a refund. You will receive a refund for all of your remaining Flex, less a $25 administration fee. The refund is done once you have completed the refund form and checkout procedures. The form can be found here.
Carryover Plan funds are from unused meal plan funds from previous years. These are not refundable. However, the funds can be used at any dining location on campus and at our campus partners. There is no expiry date.
Your Convenience Plan has no expiration date and can be carried forward to future years. If you wish to refund your Convenience dollars you may do so minus a $25 administration fee.
Student Housing provides internet access through UBC’s wireless internet service, UBC Secure, which is available free for all UBC faculty, staff and students, as well as guests and affiliates. A Campus-Wide Login account is required to access the ubcsecure network. The advantages are fast and universal access across the campus, support for in-room device to device connectivity (using the wireless device registration system). Please note that wired network ports are no longer provided as a service.
If you are having difficulty connecting or having issues with performance, you can contact the IT Service Centre by submitting a request via the web request at web.it.ubc.ca/forms/isf/ or by calling 250-807-9000.
- Your mailing address is listed here under Residence Mailing Addresses. Use this address as the return address on all of your outgoing mail.
- Mail is processed weekdays by 7 pm and notification is via email.
- Pick up at Nechako Front Desk. Any items not picked up within 30 days will be returned to sender. Items that are not correctly addressed will be returned to sender.
Please advise UBC Student Services (Enrolment Services) of your new address online at students.ubc.ca/ssc. This will ensure that mail from UBC will reach you as quickly as possible.
- There are 2 ways you will receive your mail.
- Electronic Mailboxes. These self-serve boxes are located around the Nechako Front Desk, and are programmed to your Salto card for a one time retrieval of your item. You will have 72 hours from when the email is sent to retrieve your items.
- Parcel / Letter Numbers. Picture ID and the parcel/letter number are required to claim parcels that are processed with a parcel or letter number.
All parcels are sorted by our mail staff, and once the parcel is assigned a parcel number, you will receive an email – just bring your picture ID and the parcel number to the Nechako Housing Office once you have received it.
No problem. As long as you have the correct postal code (V1V 1V8), your parcel will be delivered to our office. If you used the general university postal code (V1V 1V7), this may add an additional delay, or be returned to sender.
Please let us know and we will look it up for you.
Due to the overwhelming amount of mail our office receives in a day – we cannot hold any mail for students who no longer live on campus. You will need to contact the sender and have it redirected to your current address.
It is necessary that we have a mainstreamed process to avoid errors. Therefore, we cannot issue your parcel until it has been sorted, recorded, and a parcel number assigned.
Yes! All parcels that arrive at our office will be assigned a parcel number and emailed on the same day. Our office is open for pick up. For our office hours, head here.
All couriers will hold the parcels on the dates that the University is closed. Once we re-open in the New Year, all parcels will be delivered to our office and sorted and assigned. You are able to pick up your parcels when you return to campus after the break.
We cannot receive grocery orders to our office. If you plan to order groceries for delivery, please make arrangements for the driver to meet you at your residence building to retrieve your order.
Once you have moved out we ask that you redirect your mail with your new address.Â If you believe you will be receiving a parcel following moving out you can authorize another person to pick it up for you. Please send an email to: firstname.lastname@example.org with their name, your name and your student number.Â Â Any unclaimed mail will be returned to sender.Â Â
Yes, we will always look up students to ensure the mail is being delivered correctly.