Solving Problems


When Things Don’t Go As Expected

Residence is a community of residents and staff from diverse backgrounds and cultures. Not everyone views, hears, understands or experiences things the same way. Despite best efforts and intentions, misunderstandings, conflicts, disagreements and unmet expectations can occur. When this happens, if your efforts to resolve the issue(s) with the person(s) involved have not been successful, it may be helpful to ask a Student Housing staff member for advice, assistance, intervention, or a review.

Although not a comprehensive list, here are the first people residents should speak to about their concerns. If you are not sure where or how to contact these staff or offices, please check our Contact Us page or ask at the Front Desk. The Front Desk and Residence Life Manager offices are located in the Student Housing office.

Who To Reach Out To

Here’s a list of who to reach out to when things don’t go as expected.

Conduct that appears to contravene the Residence Contract

  1. Residence Advisor
  2. Residence Life Manager

Conflict with your roommate/neighbour; disruptive conduct by another person

  1. Residence Advisor
  2. Residence Life Manager

Harassing conduct by another person

  1. Residence Life Manager
  2. Associate Directors, Residence Life

Safety, security, wellbeing of yourself or others

Maintenance Services

  1. Maintenance Department or Residence Life Manager
  2. Associate Director, Residence Life

Residence Life Staff

  1. Residence Life Manager
  2. Associate Directors, Residence Life

Residence Room Assignment, Applications, or Concerns

  1. Housing Department
  2. Manager, Residence Administration

Food Services

  1. Food Services
  2. Associate Director, Food Services

Additional Campus Resources for Advice and Assistance

Depending on your concern(s) you may also be referred to, or seek advice and assistance from UBC/SUO service or resource offices outside of Student Housing:

We’re Here to Help: Residence Staff

Residence Life Managers

Residence Life Managers are full-time employees of the University who live and work in residence. They have extensive residence life experience and training, and a solid knowledge of campus resources. They promote and support an atmosphere of academic achievement and community, and enhance student learning outside the classroom.

Residence Life Staff

Residence Advisors, Programme Resource Advisors

Student staff members, under the direction of the Residence Life Management Team, are here to help! Staff members are undergraduate and graduate students who live and work in residence. Together, they work to help everyone build a positive living environment. They can help you get acquainted with others, answer your questions, post information, provide a listening ear and direct you to relevant University, SUO, or community resources and services. And they help keep the peace by supporting the Residence Standards and policies outlined in your Residence Contract. 

Front Desk Staff

Front Desk Staff handle administrative functions, call for emergency assistance when needed, answer the front desk phone, take maintenance requests and sort the mail. They also dispatch on-call Residence Life staff to address student concerns.

Maintenance Staff

Maintenance staff work during the day and evening to maintain a clean and safe living environment. They are also responsible for repair and maintenance work.

Residence Dining Staff

Food Services staff offer customers delicious, nutritious meals at our on campus food locations. They also answer menu-related questions, provide nutritional counselling, order and maintain food and beverage inventories, and offer special dining room events.