Maintenance Page

Your room is equipped with UBC wireless internet. Instructions on accessing it can be found at: okanagan.housing.ubc.ca/faq/#internet. If you’re having difficulty connecting or are having issues with performance, contact the IT Service Centre by submitting a request via the web request at web.it.ubc.ca/forms/isf or by calling 250-807-9000 

Before filling out a Maintenance Request, try to plunge the toilet first.

You can see a demo of how to do this below:

If the problem persists, please fill out a Request for Maintenance

You can sign out a new card or key at the Nechako Front Desk.   Please keep your Salto card and/or keys with you at all times. Lending your keys to your friends is not permitted.

This is a sign that the Salto lock mechanism is running low on battery. Please submit a Request for Maintenance at your earliest convenience to ensure it doesn’t completely drain the batteries and stop working.  (some circumstances different –Cascades-toggle to unlock and lock-will flash red and green when dying)  

If your smoke alarm is emitting a single high-pitched chirp every 30 seconds or so, it’s most likely a sign that the battery is running low and needs to be replaced. Please submit a Request for Maintenance.

Please submit a Request for Maintenance at your earliest convenience.

Before filling out a Maintenance Request, try the following first:

• Pour boiling water down the drain to heat and liquefy soap scum and other clogs
• Place a plunger over the drain to create a seal and then pump the plunger up and down 15-20 times, pulling the plunger away from the drain afterwards
• If the shower remains clogged after these steps, please fill out a Request for Maintenance

You are required to report the presence or suspected presence of pests (including bedbugs) in your accommodation to Student Housing and Community Services. Please fill out a Request for Maintenance form. 

Personnel authorized by the University may enter your accommodation without notice and without your presence, to inspect for pests. Should, in the opinion of Student Housing and Community Services, treatment be required, you will be required to comply with the prescribed treatment methods and protocol which may include preparing your accommodation for scheduled treatment. This may include relocation, cleaning and/or removal and disposal of furnishings or personal possessions. In such an event you shall not be reimbursed by the University for any disruption, relocation, loss or loss of use of personal possessions or furnishings.  

Failure to prepare your accommodation for treatment may lead to being held responsible for the cost of rescheduled or additional treatments of your accommodation, or of other portions of the residence property. 

Our heating/AC systems are designed to keep your unit within the range of 19-23 °C. Setting the thermostat outside of this range can damage the furnace. If you experience issues with the heating/cooling in your unit, please submit a Request for Maintenance.