Residence Supports and Resources

Your room is equipped with UBC wireless internet. Instructions on accessing it can be found at okanagan.housing.ubc.ca/faq/#internet. If you’re having difficulty connecting or are having issues with performance, contact the IT Service Centre by submitting a request via the web request at web.it.ubc.ca/forms/isf or by calling 250-807-9000.

Before filling out a Maintenance Request, try to plunge the toilet first.

You can see a demo of how to do this below:

Before filling out a Maintenance Request, try the following first:

• Pour boiling water down the drain to heat and liquefy soap scum and other clogs
• Place a plunger over the drain to create a seal and then pump the plunger up and down 15-20 times, pulling the plunger away from the drain afterwards
• If the shower remains clogged after these steps, please fill out a Request for Maintenance

Please submit a Request for Maintenance.

Please submit a Request for Maintenance.

You can sign out a new card or key at the Nechako Front Desk. Please keep your Salto card and/or keys with you at all times. Lending your keys to your friends is not permitted.

This is a sign that the Salto lock mechanism is running low on battery. Please submit a Request for Maintenance at your earliest convenience to ensure it doesn’t completely drain the batteries and stop working. Note that some circumstances are different, at Cascades: toggle to unlock and lock-will flash red and green when dying.

If your smoke alarm is emitting a single high-pitched chirp every 30 seconds or so, it’s most likely a sign that the battery is running low and needs to be replaced. Please submit a Request for Maintenance.

Please submit a Request for Maintenance at your earliest convenience.

You are required to report the presence or suspected presence of pests (including bedbugs) in your accommodation to Student Housing and Community Services. Please fill out a Request for Maintenance form. 

Personnel authorized by the University may enter your accommodation without notice and without your presence, to inspect for pests. Should, in the opinion of Student Housing and Community Services, treatment be required, you will be required to comply with the prescribed treatment methods and protocol which may include preparing your accommodation for scheduled treatment. This may include relocation, cleaning and/or removal and disposal of furnishings or personal possessions. In such an event you shall not be reimbursed by the University for any disruption, relocation, loss or loss of use of personal possessions or furnishings.  

Failure to prepare your accommodation for treatment may lead to being held responsible for the cost of rescheduled or additional treatments of your accommodation, or of other portions of the residence property. 

Our heating/AC systems are designed to keep your unit within the range of 19-23 °C. Setting the thermostat outside of this range can damage the furnace. If you experience issues with the heating/cooling in your unit, please submit a Request for Maintenance. 

All residents have access to laundry facilities – so you can do as much laundry as you want, whenever you want. 

 Pre-Loaded Laundry cards can be purchased at the Front Desk for $20 (cash only). The card value is $5 and the $15 balance is applied to the card. You can reload this laundry card throughout the year at any of the reload machines around residence. Pre-loaded cards will be available at the Front Desk until the middle of September, after which replacement cards can be bought from the reload machine in the Nechako building. 

Purcell residents do not need a laundry card for the machines in their building. Instead, they will use a phone app to load funds into their account and do their laundry. 

The cost of a load varies based on size, and whether you wash with hot or cold cycles. Typically, the average cost per load is less than $3.

Pro-tip: Save money and help us reduce campus energy use by washing with
cold water. 

• Tips: Laundry Cards

• Tips: Washing your clothes

• Tips: Drying your clothes

If you notice something in your unit is broken or not working, submit a Request for Maintenance (RFM) at secure.housing.ubc.ca. Please be as detailed as possible so repairs can be completed on a priority basis.  

Students can make changes to their maintenance request, until it’s been assigned in the system by our staff.  

When submitting an RFM online, you can choose to be updated via email or check the status of your RFM at the Online Service Centre. 

If you notice something in your unit is broken or not working, submit a Request for Maintenance (RFM) at secure.housing.ubc.ca. Please be as detailed as possible so repairs can be completed on a priority basis.  

Students can make changes to their maintenance request, until it’s been assigned in the system by our staff.  

When submitting an RFM online, you can choose to be updated via email or check the status of your RFM at the Online Service Centre. 

You will be assigned a maintenance request number and sent an automated email with further instructions on when maintenance is scheduled and what to expect.  The status of your maintenance request will be in red at the top right-hand corner of that email (ex. Started, Fully Completed, Different Trade Required). The email will also contain a link for you to view request details and track the progress of your request.  

You can also log in to the Online Service Centre to check the status of your RFM. 

We have a large quantity of requests and although we make every effort to attend to all requests in a timely manner, technicians respond to maintenance requests by order of urgency.  

Please log in to the Online Service Centre to check the status of your RFM.  

Front Desk services are located at Nechako Residence. This is the place to ask a question, pay fees, pick up mail, or borrow sports equipment. It is open 24/7 for lockouts or general assistance. For help on finding the location, head here. 

Residence parking spaces are limited, and a parking assignment is not guaranteed. For more information on campus parking, information for permits, visitor and short-term parking options, refunds and the terms and conditions of parking with available options visit the UBC Okanagan Parking Services website at https://parking.ok.ubc.ca.  

Students who live in Cassiar, Valhalla, Nicola, Kalamalka, Purcell, Skeena, Similkameen and Nechako purchase a mandatory meal plan. Those who live in the Cascades and Monashee can choose to purchase an optional meal plan for convenience and extra savings. Meal plan dollars are valid at participating campus food outlets and many off-campus partner locations.