Student Housing Response to COVID-19

Last updated: Wednesday, March 17, 4:00 p.m.

Along with UBC, UBCO Student Housing is planning and responding to the global progression of the COVID-19 virus. This page includes our current and ongoing response to this extraordinary situation, and our efforts to protect the health and safety of our community.

Key information regarding the status of your Residence Contract.

  • Students who are unable to leave residence may continue to stay in residence for the duration of their contract (up to April 30, 2020). If you believe you require housing following the end of your contract, please apply immediately for summer housing.
  • For those who are able to leave residence, you must visit the Front Desk once you have vacated your room to check-out of residence. Students in winter session residence who check-out of residence by March 31, 2020 will receive a refund to their Student Housing account from the day they vacate their residence to the end of their contract (pro-rated).
  • If you have already fully moved out of residence and did not officially check-out at your Front Desk, please email to let us know.

If you are a resident of on a mandatory meal plan, you will receive a pro-rated refund of your residence meal plan effective the date of your move-out. Any unused funds will automatically be placed into carry-over. If you do not wish to have your meal plan paced in a carry-over account, you may request a partial refund on the terms set out in your residence contract within seven days of your move out date.


UBC is regularly receiving and proactively responding to updated information from both the Provincial Medical Health Office, BC Centre for Disease Control, Ministry of Health and the Interior Health Authority.

In response to COVID-19, we have taken the additional following measures:

  • Additional signage in community and public washrooms and throughout residence buildings reminding residents, staff and visitors to wash their hands
  • Hand sanitizer dispensers in each buildings
  • Regular cleaning with medical grade disinfectant in high touch areas (door handles, railings, bathrooms, etc.)
  • Residence staff trained to refer residents with cold or flu-like symptoms to HealthLink BC at 8-1-1, Student Health Services or their own health care professional
  • Limited number of self-isolation units set aside for residents who are not local and have been directed by their health professional to self-isolate

Students are also reminded to visit for updates related to COVID-19.



Could I be required to move out on short-notice if the decision is made to close UBC Student Residences?
Students who are unable to leave residence may continue to stay in residence for the duration of their contract (up to April 30, 2020). If you believe you require housing following the end of your contract, please apply immediately for summer housing.

My contract expires on April 30, 2020. What will happen if I’m stuck and have no place to live and/or cannot go home?
We encourage current residents to apply online for Summer Stay Through residence as soon as possible.
Will I be told if another person at UBC or on my floor/house/residence is diagnosed with confirmed COVID-19?
In the event of a confirmed case, information would be provided to the public by the relevant health agency, according to their protocols. Typically, contacts of confirmed cases would be contacted by public health to discuss precautions. If a resident exposure is identified in follow-up with a confirmed case, public health would contact the relevant facility to discuss next steps.
If I move out now, will I get a refund?
Students in who check-out of residence by March 31, 2020 will receive a refund to their Student Housing account from the day they vacate their residence to the end of their contract (pro-rated).
What changes are you making at Residence Dining and UBC Food Services to respond to COVID-19?
Learn about the precautions we are taking to keep customers safe and what you can do to help.

If I move out now, will I get a refund on my Residence Meal Plan?
If you would like a refund on your meal plan, please reach out to our Housing team at This refund will be adjusted as applicable taking note of your remaining residence meal dollars. If you do not reach out to our team, your meal plan will be rolled over into a carry over plan. For more information on carry over plans, click here.
I'm thinking of returning home and require air travel, what options are currently available to me?

Students who would like to travel home via air travel should aim to book flights immediately. Air Canada and WestJet are currently operational, but flying only to specified locations. Travellers should seek the most direct flight possible and note that travel plans may change unexpectedly due to new restrictions or cancellations. Please search routes on their websites for the most accurate information or speak to a travel agent. The Government of Canada is updating travel advisories, which can be found here. Travellers are recommended to book direct flights when possible.

If you are sick you should not go to the airport.

Beginning Sunday, March 22 at 10:59 PST, WestJet will be suspending air travel for all flights except domestic flights within Canada.

How can I help prevent the spread of COVID-19?

Coronavirus COVID-19 is transmitted through contaminated droplets spread by coughing or sneezing, or by touching your face after coming into contact with contaminated hands, surfaces or objects. All community members have been urged by UBC to follow the advice of the BCCDC:
• Wash your hands frequently for at least 20 seconds using soap and water.
• If a sink is not available, 60-90% alcohol-based hand rubs (hand sanitizer) can be used to clean hands if they are not visibly soiled. If they are visibly soiled, you can use an alcohol-based disposable hand wipe to remove the dirt and then use an alcohol-based hand rub.
• Do not touch your eyes/nose/mouth with unwashed hands.
• When you sneeze or cough, cover your mouth and nose with a disposable tissue or the crease of your elbow, and then wash your hands.
• Stay home when you are ill.
• Avoid close contact with people who are sick with an infection.
• If you are ill, have symptoms of flu like a fever or cough, you should stay home.

– Practice social distancing. If you don’t need to go out – stay home.


Should you have any additional questions, please do not hesitate to reach-out to us. We also understand this is a challenging time for many and we are here to help.

Please check this page regularly for important updates. We also encourage you to stay up-to-date at where you will find FAQs with additional resources and information.