FAQs

Prospective residents
Returning residents
Living in a Single Connected Room
Meal plan
Current residents

Prospective Residents

When do I apply?
Am I eligible to live in residence?
Is a room guaranteed?
When will I know if I got in?
What if I don’t respond to the offer by the deadline?
What if I’m unable to pay a deposit?
How much does it cost to live in residence?
How can I pay fees?
How can I check my account balance?
Can someone else call the main office on my behalf to ask about my application or fees?
Can I stay for a single term?
Do I have to buy a meal plan?
Can I bring my car?
Can I live with my friends?
Can I contact my roommate (s) before moving in?
When can I move into residence?
Can I move in early?
Will my room have Internet?

Returning Residents

When do I apply to live in residence after first year?
What happens after I apply?
Why are applicants selected randomly?
How do I increase my chances of getting into residence after first year?
What if I’m on a waitlist?
Can returning students request to live with friends?
What if I change my mind about living in residence?

Living in a Single Connected Room

Where are the locks on the bathroom doors?
Where should I keep my valuables?
What if I don’t know the roommate I’m moving in with?
What if my roommate and I have different living preferences?

Meal Plan

Where is a meal plan mandatory?
What about optional meal plans?
How much does it cost?
How do I pay?
When do I pay?
Where can I buy food?
What if my card is lost or stolen?
What happens if I run out of money?
Where can I find a Meal Plan Credit Card Refund Form?
Does UBC accommodate special dietary needs?
What is the difference between basic dollars and flex dollars?
How many basic and flex dollars do I have?
What if I have money left on my card at the end of the term?

Current Residents

What if someone calls the main office to get in touch with me?
Who do I contact about lost or stolen keys?
Who do I contact about a safety or security concern?
What if residence property needs maintenance?
Does UBC cover damages to my personal property?
Can I switch rooms with someone?
What if there is a conflict within residence?
What happens during the winter break in December/January?
When is the deadline to move out of residence?
Are there fees when moving out?
Is there storage space where I can keep my bike or sports equipment?
What is the policy for cancelling a Residence Contract?