FAQs

Prospective residents
Returning residents
Living in a Single Connected Room
Meal plan
Current residents

Prospective Residents

When do I apply?
New students can open a residence application when applying to UBC. All applicants are also welcome to apply directly to Student Housing and Hospitality Services.
Am I eligible to live in residence?
Is a room guaranteed?
We offer a guaranteed room in residence for new prospective students and those who qualify for priority access.

When will I know if I got in?
We send residence offers by email in June. Applicants who don’t get an offer will get a waitlist number.
What if I don’t respond to the offer by the deadline?
Please contact Student Housing and Hospitality Services immediately.
What if I’m unable to pay a deposit?
The deposit is required for all applicants. However, if you will be receiving a financial needs based award or scholarship from UBC, you may qualify for a deadline extension (very rare). If you do not qualify for the extension, and cannot pay your deposit before your offer expires, that space will be offered to the next person on the waitlist. Contact Student Housing and Hospitality Services to discuss your situation.
How much does it cost to live in residence?
Fees vary by residence and room type.
How can I pay fees?
There are a few ways. See fees and payments
How can I check my account balance?
Log into your housing account. When a payment is received, a credit will appear.
Can someone else call the main office on my behalf to ask about my application or fees?
We will only release this information if you provide consent.
Can I stay for a single term?
Students who have completed their degree or who are participating in an eligible co-op program can stay for Term 1 without a cancellation penalty. Documentation is required.
Do I have to buy a meal plan?
Students who live at Cassiar, Kalamalka, Nicola, Purcell, Valhalla and Similkameen Place must purchase a meal plan. There is no opt out.
Can I bring my car?
There is limited parking available and parking fees are extra.
Can I live with my friends?
You can apply but it’s not guaranteed. Roommate group requests are part of the application process.
Can I contact my roommate (s) before moving in?
Yes. Go online and consent to release your information to each other. Roommates usually contact each other in mid-August.
When can I move into residence?
You will get these details (date/time) by email a few weeks before moving in. It’s important you arrive at the time indicated to ensure a smooth experience for everyone.
Can I move in early?
Some students will be eligible to move in early.
Will my room have Internet?
All units are hardwired with Shaw Internet service. A modem and cord are supplied.

Returning Residents

When do I apply to live in residence after first year?
Submit an application by February 1.
What happens after I apply?
We put all applications into a computer system that randomly selects enough applicants to fill available inventory. Some applicants will get a residence offer and others will be put on a waitlist.
Why are applicants selected randomly?
Growing enrolments, increasing demand, and expansion our housing guarantee for first year students combine to create a situation where demand exceeds supply. Everyone has a compelling reason to live on campus; a random process does not make judgments as to who is more worthy.
How do I increase my chances of getting into residence after first year?
Participate in university activities. If you submit a valid activity record along with your application, your name will be put into the random process twice.
What if I’m on a waitlist?
Go online to monitor your waitlist number. It will change as applications are cancelled.
Can returning students request to live with friends?
After receiving a residence offer, go online to request roommate groupings by May 1.
What if I change my mind about living in residence?
Before moving in, see cancellations and refunds. After moving in, read your Residence Contract.

Living in a Single Connected Room

Where are the locks on the bathroom doors?
A single connected room is where two single rooms form a unit, and are connected by a shared bathroom. There are locks on the inside of the bathroom so no one can enter while you’re in there. While not truly roommates (in the sense of you sharing your sleeping space with your roommate), it is similar in the relationship and trust you’re able to develop. It is important that each roommate locks their exterior room door when they aren’t home or sleeping to ensure the security of both roommates’ rooms.
Where should I keep my valuables?
While it’s rare to receive a report about roommates intentionally taking each other’s belongings, each single connected room has a lockable safe in case you have valuable items (i.e. passport, wallet, credit cards) you’d like secured. The safe is 1.5 cu ft (fits up to a 17” laptop) and has a code that you get to choose.
What if I don’t know the roommate I’m moving in with?
We encourage everyone moving into residence to have an open and optimistic outlook about meeting new people, as residence is a vibrant and diverse community. If you would like to meet before you move in, you can go on your SSC and allow your roommate to contact you. Once you’ve both done that, you’ll be able to see each other’s contact information around mid-August.
What if my roommate and I have different living preferences?
Once you’ve gotten a chance to meet your roommate and get to know them and their living habits, the Residence Advisors in your community will be holding a Roommate Bootcamp that you and your roommate will attend. Here, you and your roommate will go through some different activities, learn how to communicate with each other, set expectations on your shared living environment, and even draw up a Roommate Contract to help you work together throughout the academic year. If you have concerns about your roommate or accommodation at any time throughout the year, you should speak with your Residence Advisor; they’ll be happy to help.

Meal Plan

Where is a meal plan mandatory?
Students assigned to Cassiar, Kalamalka, Nicola, Purcell, Valhalla and Similkameen Place must purchase a plan.
What about optional meal plans?
Students in Lower/Upper Cascades and Monashee Place, as well as commuter students, can purchase a voluntary plan for added convenience and savings.
How much does it cost?
Fees vary depending on the type and size of plan you choose.
How do I pay?
There are a few ways. See meal plan fees.
When do I pay?
Fees are accepted in three instalments: Upon offer acceptance, late September, and early January. See Important Dates.
Where can I buy food?
There are about dozen food spots on-campus as well as partner locations in Kelowna.
What if my card is lost or stolen?
Report it immediately to Student Services & Financial Support. There is a replacement fee.
What happens if I run out of money?
As long as your account is paid in full, you can add flex dollars online or visit Student Housing & Hospitality Services. As purchases are made that require basic funds, they will be taken out of the flex dollars on your account.
Where can I find a Meal Plan Credit Card Refund Form?
Does UBC accommodate special dietary needs?
Yes. Please make arrangements with the meal plan provider.
What is the difference between basic dollars and flex dollars?

Basic dollars are tax free and can be used at most locations on campus for meals and non-alcoholic beverages. Flex dollars are used for other on-campus purchases (gum, candy, toiletries), alcoholic beverages, and off-campus food partners.

See Places to Eat for for a detailed list of locations.

How many basic and flex dollars do I have?
The amount depends on the Meal Plan you have.
What if I have money left on my card at the end of the term?
There are two options:

  1. Apply for a refund, within 7 days of the end of the winter semester. Less 34% administration fee.
  2. Carry the full balance over to the next year.  This is the default option if a refund is not applied for.

Current Residents

What if someone calls the main office to get in touch with me?
To comply with privacy law, we don’t release information about any residents unless consent is provided.
Who do I contact about lost or stolen keys?
Visit the Front Desk immediately to file a report.
Who do I contact about a safety or security concern?
Talk to your Residence Advisor or Residence Life Manager.
What if residence property needs maintenance?
Log into your housing account to send a maintenance request. Do not attempt to fix residence property on your own (broken microwave, dishwasher, etc.). We try to address these requests within two business days.
Does UBC cover damages to my personal property?
No. UBC’s insurance coverage is for the physical structure of buildings (walls, roof, flooring) and components (fridges, stoves) only. The university is not responsible for lost, stolen or damaged personal property, regardless of the cause. We recommend that all personal belongings be covered by private insurance. Your family plan may cover you. BCAA is also an option.
Can I switch rooms with someone?
It’s possible. Please refer to your Residence Contract for details regarding this procedure.
What if there is a conflict within residence?
All residents must adhere to Residence Standards. Conflicts or breaches of Residence Standards are investigated by Residence Life staff.
What happens during the winter break in December/January?
Students are required to vacate residence. Students with exceptional circumstances may apply for a winter break extension.
When is the deadline to move out of residence?
Students are required to move out 24 hours after their last exam or on the Residence Contract move out date, whichever comes first.
Are there fees when moving out?
Students face assessments if there’s any damage to residence property or required cleaning was not completed to our satisfaction.
Is there storage space where I can keep my bike or sports equipment?
Yes, there is limited space available for residents to store bicycles/sports equipment.  Please fill out the online Residence Bicycle & Sporting Equipment Storage Request form.
What is the policy for cancelling a Residence Contract?
After moving in: These policies are clearly defined in your Residence Contract. Cancellation must be initiated online, all personal items removed from your room, and your keys returned to the front desk of the housing office.

Before moving in: See cancellations and refunds.