Cancellations & Refunds

All contract cancellations must be initiated using the Online Service Centre. Refunds are processed using the initial method of payment.

Refund Request Form

Before Moving In

Term 1

  • $50 residence application fee is non-refundable.
  • $250 Residence Allocation Process deposit (if applicable) is non-refundable after May 1.
  • May be subject to additional $400 cancellation fee from July 1 to July 31.
  • From August 1 until scheduled move-in date, cancellations will be subject to a cancellation fee of either: $900 if you have not paid a Residence Allocation Process deposit; or $650 if you have paid a Residence Allocation Process deposit.
  • You may qualify for a fee exemption if you can demonstrate:
  1. You are not admitted to UBC; or
  2. You have a substantiated medical condition preventing University attendance; or
  3. The University has cancelled your courses.

To qualify for an exemption, acceptable evidence and notice of cancellation must be received online by the move in date noted on the Residence Acceptance Confirmation.

Term 2

  • $50 residence application fee is non-refundable.
  • $250 Residence Allocation Process deposit (if applicable) that has been applied to your account is not refundable after May 1.
  • Additional $400 fee for cancellations between November 15 and December 15.
  • From December 16 until scheduled move-in date, residence cancellations will be subject to a cancellation fee of either: $900 if you have not paid a Residence Allocation Process deposit; or $550 if you have paid a Residence Allocation Process deposit.
  • You may qualify for a fee exemption if you can demonstrate:
  1. You are not admitted to UBC; or
  2. You have a substantiated medical condition preventing University attendance; or
  3. The University has cancelled your courses.

To qualify for an exemption, acceptable evidence and notice of cancellation must be received online by the move-in date noted on the Residence Acceptance Confirmation.

After Moving In

Cancellation policies AFTER moving into residence are clearly defined in your Residence Contract.

Cancellation requests after moving in must be supported by documentation:

Graduation—provide a letter from your faculty advising office confirming the date you are expected to complete your degree requirements.
Work term placement—provide a letter from your co-op office confirming the dates of your work term.
Go Global Student Exchange Program—provide a letter from the Go Global office confirming the dates of your exchange program.
Teaching practicum—provide a letter from the Teacher Education Office confirming your practicum dates.
Graduate Students—provide a copy of your program completion and closure date memo from the Faculty of Graduate Studies.

Summer Residence & Summer Stay Through Contract

  • $50 application fee is non-refundable.
  • $150 cancellation fee applies unless written notice is received 22 days prior to the move-in date shown on your Residence Acceptance Confirmation.
  • Refunds are processed using the initial method of payment.
  • After moving in, 30 days notice is required to cancel.

Early Arrival

Payment will only be refunded if proof of non-acceptance to UBC is provided. Students who need to arrive early should consider booking short-term accommodation that can be cancelled free of charge. Please contact Student Housing & Hospitality Services for more information.

Meal Plan

Residence Meal Plan transfers and refunds may be available after moving in. Cancellation before moving in: see your Residence Contract.